We were pleasantly surprised by the beautiful view of towering bamboo from our comfortable tatami room at Arima Kirari. The room had a cool retro 70s style that we loved. The delicious included kaiseki dinner, equivalent to a Michelin star, and the gourmet buffet breakfast were both top-notch. The onsen experience was truly relaxing, with two floors of public onsen featuring various pools, waters, and saunas. We even got to visit the public onsen for free on the day we checked out. While there were some drawbacks, overall, I highly recommend this hotel for a memorable stay.

Facilities were very up to date. Breakfast was extensive and freshly prepared. Views of the lake were fabulous.

Staff seemed over-worked when we checked in, though they ended up being very helpful. Although this hotel is billed as a castle hotel, it is actually mostly updated, even the older parts, which felt a little cold and impersonal. Seemed like a great hotel for conferences, and other business uses.

Nice atmosphere, great view on the lake. Excellent position if you want to explore the area around the Bodensee, but also Appenzell, etc.

Wireless internet not free.

Open-air baths, good meals, simple internal onsen, great breakfast, kind staff.

Cannot find any fault.

We loved the comfortable Japanese-style tatami room with a beautiful view of nature. The hotel facilities were impressive, especially the multiple floors of public onsen featuring several pools and saunas. We also appreciated the frequent free bus transportation provided by the hotel to and from the train station and other attractions. The staff were extremely accommodating and helpful throughout our stay.

Everything was fantastic.

Enjoyed the Christmas atmosphere and decorations of the hotel. The view from the room was stunning and breakfast was delicious. Appreciated the shuttle service to nearby attractions and onsen area.

The staff language barrier was frustrating, making it difficult to communicate needs with them. The hotel was located on a steep hill, making it hard to walk around the area.

The hotel provided frequent free bus transportation to and from the train station, and even to the ropeway. The onsen experiences were diverse, with two floors of public onsen featuring various pools and saunas. We particularly liked the basement onsen, exclusively for hotel guests, which stayed open until midnight. As an added bonus, we were able to visit the public onsen for free on the day of our check-out.

The hotel is conveniently located near the Main Street, making it easy to explore the local area. It's also just a short walk from the train station. the room was spacious and comfortable, with traditional tatami flooring and cozy futon mattresses. the breakfast buffet was delicious, featuring a range of gourmet options. the onsen experience was enjoyable, with multiple pools and saunas available.

The staff were not very helpful or accommodating.

The hotel offers frequent free transportation to and from the train station, as well as to the ropeway, making it easy to explore the area. the onsen experience was varied and enjoyable, with different pools and saunas to try out. the staff was accommodating and helpful.